How to Fill PDF Form with Zendesk Ticket Data using and Zapier

In this tutorial we will show you how you can fill a fillable PDF form template with New Zendesk Ticket data using You can also simply add text, images and links to existing PDF by coordinates! Check out these tutorials:

To learn how to fill in text into Fillable Fields in PDF Forms, please continue below.

Our sample fillable PDF form has two editable text fields. We will fill it out with the Zendesk Ticket’s sender name and email address.

Fillable PDF Form Template Source File
Screenshot of Fillable PDF Form Template

Step 1: Open Zendesk and Select “New Ticket”

To get started, let’s choose Zendesk as the App and the New Ticket as the Trigger Event.

Setup New Ticket Zendesk Trigger

Step 2: Select “Unassigned Tickets”

Next, let’s select Unassigned tickets View to fetch all the incoming and unassigned tickets.

Choose Trigger's Zendesk View

Step 3: Test the Trigger

Then, let’s test the trigger to see if our account is configured correctly.

Test Zendesk Trigger

Great! Zendesk returned a new ticket data. We will use this data to fill out our fillable PDF Form template.

Found New Ticket In Zendesk

Step 4: Use PDF Filler to Fill the Form

We can now set up the to fill out the fillable PDF form. Let’s choose as the App and the PDF Filler as the Action Event.

Set PDF Filler As The Action Event

Step 5: Configure the PDF Filler

  • In the Source PDF field, enter the PDF Form URL. The sample source file is stored in the built-in File Storage. To learn more on how to use the built-in File Storage, check out this tutorial.
  • In the Fillable Fields field, enter the pageNumber;fieldName;ZendeskTicketData. You can get your fillable PDF form’s field names using the Get PDF Info tool.
Configure PDF Filler With Zendesk Data

Step 6: Test & Review

We are now ready to send our PDF Filler data to to Test & Review.

Send PDF Filler Data To To Test And Review

Hurrah! We have successfully filled the fillable PDF Form template with the New Ticket data.

Filled PDF Form Result
Screenshot of Filled Fillable PDF Form

In this tutorial we learned how to fetch the Zendesk’s New Ticket data and use that data to fill out a fillable PDF Form template using’s PDF Filler.