Incidents

17:26 Friday, August 12, 2022 Coordinated Universal Time (UTC)

some users may experience api logs were not created during the last 21 hours (but API calls were working OK). API logs writing issues were fixed.

16:42 Thursday, August 11, 2022 Coordinated Universal Time (UTC)

the app and API were returning errors for some API calls during ~14 minutes

13:04 Wednesday, July 27, 2022 Coordinated Universal Time (UTC)

the app and API were not accessible for about ~8 minutes.

19:59 Thursday, July 21, 2022 Coordinated Universal Time (UTC)

Payments are not working. Caused by the issue from our payments processor (FastSpring). We are waiting for the fix and hope to have it resolved soon.

08:47 Sunday, July 17, 2022 Coordinated Universal Time (UTC)

Some API request may take longer than expected. We are researching the reason of slowing down and have added servers to improve the performance meanwhile.

10:05 Tuesday, June 14, 2022 (UTC)

Multiple customers with annual plans reporting that monthly credits are not added properly. Our developers investigating issues with the billing system. Update: this issue with the billing system should have been fixed now.

16:09 Wednesday, May 18, 2022, UTC

Some API endpoints (attachments extraction specifically) are failing with Something went wrong while processing data. Please try again or contact support.. We work on fixing it.
16:56 Wednesday, May 18, 2022 Coordinated Universal Time (UTC): the issue was fixed, all API methods now working OK.
19:34 Wednesday, May 18, 2022 Coordinated Universal Time (UTC): the issue appears again. We are working on the fix.
May 25 2022: issues were fixed. We’ve added additional monitoring measures. Service is operating normally.

16:50 Wednesday, April 27, 2022 UTC

Some users experienced API error from Zapier, Integromat and others. It was fixed.

07:00 Wednesday, April 27, 2022 UTC

Issues with file downloads from file/download API endpoint (downloading files from internal PDF.co Files storage). Developers are working on the fix. The issue was fixed.

8:12 AM Monday, April 18, 2022 UTC

SalesForce Heroku reported the security incident regarding to unauthorized access to GitHub repositories.
PDF.co uses Heroku as a part of the our infrastructure and we carefully reviewed our configuration to confirm that we did not had this Heroku-GitHub integration enabled and should not be affected by this security incident.

We will continue monitoring updates and news from SalesForce about the consequences of this security incident.

6:03 AM Monday, April 11, 2022 UTC

“App is not responding” errors in Zapier and other plugins. Timeout error for API calls. Our developers are investigating the issue.

07:46 Wednesday, April 13, 2022 UTC The fix for this error was deployed. Our team is currently monitoring the response time to make sure.

March 22 2022 2:20 to 3:15 AM UTC

Some API endpoints were causing 500 error. Uploading files to PDF.co temp storage was also failing both from API and from plugins. Fixed.

February 24 2022 4:50 to 5:13 AM UTC

App and API were having connectivity issues and were not be accessible at all because SalesForce’s Heroku Servers that we use for billing are down in US region. See https://status.heroku.com/incidents/2402

February 23 2022 4:02 AM UTC – 11 PM Feb 24 2022

Minor issues with databases connectivity. Some users may see few API calls to fail. We are monitoring databases availability.
Issues were fixed, the capacity was increased.

February 18 2022 4:47 AM UTC to 10 AM UTC

Built-in and standalone PDF.co Document Parser Template Editor was failing with the `license` error. Fixed.

January 20 2022 16:15 UTC

As of 16:15 UTC on Jan 20 2022 there minor issues with some API endpoints.

They may return error 500. We work on that.

January 18, 2022 13:01 UTC to 13:15 UTC

API was not available and call were returning 400 error. It was fixed and now operates normally. Background jobs were not affected.

January 17, 2022 19:41 UTC

We’ve added more servers and no major issues were observed since January 15. We will continue to close monitor timeout issue if any.

January 12, 2022 13:30 UTC

Some users got timeout errors on their accounts. There was a delay with adding new servers but they were added. We work on pre-warming servers during high demand. If you were affected please contact us.

We are currently monitoring the issue and working on improving the availability of the service

Update (Jan 13 2022): some calls can be unstable yet, we are working on improving the availability

Update 2 (Jan 13, 2022, 19:20 UTC): we continue to experience issues with Amazon AWS servers but we’ve added extra servers and increased the overall capacity to ensure the availability of the API until infrastructure issues are resolved properly.

January 4, 2022 15:00 UTC to 15:25 UTC

Some Document Parser templates and HTML templates may not be accessible and may return 404 error

January 3, 2022 17:53 UTC to 18:15 UTC

Temporary issues with database connections made some API requests (less than ~50) to fail during these 21+ minutes

December 20, 2021 10:47:51 UTC to 10:48:05 UTC

Minor issues with database connections caused failed requests for few users.

December 9, 2021 11:30 to 12:07 UTC to 

Some Document Parser templates were temporarily unavailable. It was fixed.

December 8, 2021 09:54 UTC

Issues with using Document Parser from Zapier and other plugins not working and failing but charging credits for.
We found the issue and working on the fix. If you are affected, please contact us to get bonus credits.

November 29, 2021 12:15 UTC

API was restored and works OK.

November 29, 2021 12:10 UTC

API is down, we work on getting it back.
Integromat users experience issues with PDF to .. plugins.

October 27, 2021 16:55 to 17:01 UTC

Database issues, some API calls were failing with timeout  error

October 4 2021 1:00 PM UTC

Fixed: Support: support tickets are delayed because of the issue in the internal data syncing apps.
Fixed and fix may be required on a client server/computer: Apps and integrations with PDF.co: may experience Certificate Expired error because of Let’s Encrypt root certificates were not updated on the client side automatically. Check this article to see how to resolve on your servers.

July 19 2021 4:45 PM UTC to July 20 2021 11:10UTC

There were issues with the availability of some API endpoints and API servers. We are working on fixing these issues.
Issues were fixed and API endpoints availability was stabilized.

June 17, 2021, 7:00 AM to June 19 2021 7:00 PM UTC

There were issues with direct files uploading via legacy parameters. It was not working and was returning error due to the security updates in the engine. It was fixed and works OK now. If you still use the legacy file uploading method in API, please update your code to use the new file uploading method as described here for more stable file uploads. RPA/Automation services plugins were updated to use the new method already.

April 21 2021 17:58 UTC

PDF to CSV function issue was fixed and works OK now. We added additional tests to check against that specific issue with changed format next time during updates.

April 21 2021 15:40 UTC

PDF to CSV function is broken and may return incorrect values for some calls. Work is in progress.

April 7, 2021

Some temporary interruptions may occur due to the work on servers.

Wednesday, March 31, 2021, 21:35 UTC

3 minutes of downtime caused by database issues.

Feb 17, 2021 UTC 19:00

API logs records were displaying incorrect “credits” values for calls made between Feb 17, 2021 UTC 5:00 and Feb 17, 2021, UTC 19:00 (credits were reduced properly in the meantime). API logs issue was fixed and now displays the correct number of credits spent on a call or on a background job.

Feb 11, 2021 UTC 08:30

Service incident: 404 error for some API methods during 7 minutes. Successfully recovered.

Feb 5 2021

We are experiencing issues with API servers and working on fixing them.
UTC 19:00 API Servers are restored to full operations, we are monitoring the situation.

Jan 25, 2021 19:30 – 22:20 UTC

API and app.pdf.co experienced multiple repeated crashes making API users unable to use the service.
Please contact support@bytescout.com if you still experience any issues.

Dec 10, 2020 09:18 UTC

Delays and timeouts when calling API from some locations. The issue is related to DNS updates and should be improved after DNS updates.
We are monitoring the situation and will update this page. Contact us if you are still experiencing issues.

Oct 7, 2020, 06:35 UTC

We fixed issues and servers are working OK now

Oct 7, 2020, 06:09 UTC

Since 03:00 UTC we are experiencing issues with our cloud servers due to unusual issues with the infrastructure configuration. We are working on it and hope to bring everything back soon.