Servers Status

All servers operating normally.


October 27, 2021 16:55 to 17:01 UTC

Database issues, some API calls were failing with timeout  error

October 4 2021 1:00 PM UTC

Fixed: Support: support tickets are delayed because of the issue in the internal data syncing apps.
Fixed and fix maybe required on a client server/computer: Apps and integrations with may experience Certificate Expired error because of Let’s Encrypt root certificates were not updated on the client side automatically. Check this article to see how to resolve on your servers.

July 19 2021 4:45 PM UTC to July 20 2021 11:10UTC

There were issues with the availability of some API endpoints and API servers. We are working on fixing these issues.
Issues were fixed and API endpoints availability was stabilized.

June 17 2021 7:00 AM to June 19 2021 7:00 PM UTC

There were issues with direct files uploading via legacy parameter. It was not working and was returning error due to the security updates in the engine. It was fixed and works OK now. If you still use legacy file uploading method in API, please update your code to use the new file uploading method as described here for more stable file uploads. RPA/Automation services plugins were updated updated to use the new method already.

April 21 2021 17:58 UTC

PDF to CSV function issue was fixed and works OK now. We added additional tests to check against that specific issue with changed format next times during updates.

April 21 2021 15:40 UTC

PDF to CSV function is broken and may return incorrect values for some calls. Work is in progress.

April 7 2021

Some temporary interruptions may occur due to the work on servers.

Wednesday, March 31, 2021 21:35 UTC

3 minutes of downtime caused by database issues.

Feb 17, 2021 UTC 19:00

API logs records were displaying incorrect “credits” value for calls made between Feb 17, 2021 UTC 5:00 and Feb 17, 2021 UTC 19:00 (credits were reduced properly in the meantime). API logs issue was fixed and now displays correct number of credits spent on a call or on a background job.

Feb 11, 2021 UTC 08:30

Service incident: 404 error for some API methods during 7 minutes. Successfully recovered.

Feb 5 2021

We are experiencing issues with API servers and working on fixing them.
UTC 19:00 API Servers are restored to full operations, we are monitoring the situation.

Jan 25, 2021 19:30 – 22:20 UTC

API and experienced multiple repeated crashes making API users unable to use the service.
Please contact if you still experience any issues.

Dec 10, 2020 09:18 UTC

Delays and timeouts when calling API from some locations. Issue is related to DNS updates and should improved after DNS updates.
We are monitoring the situation and will update this page. Contact us if you are still experiencing issues.

Oct 7, 2020 06:35 UTC

We fixed issues and servers are working OK now

Oct 7, 2020 06:09 UTC

Since 03:00 UTC we are experiencing issues with our cloud servers due to unusual issues with the infrastructure configuration. We are working on it and hope to bring everything back soon.